Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. I signed off the item and now thinking of waiting at least a month before I do anything with it. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. Press question mark to learn the rest of the keyboard shortcuts. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. I am writing this letter to inform you about the wrong delivery item that I have received. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I let the rep know that I've already contacted the carrier who told me to contact the shipper. Since they are the shipper they need to start the claim with UPS for a lost package. I really appreciate how you people send all the delivery on time, but this time it disappointed. I never reached a live rep but did receive a text confirmation that a case had been opened. 01-04-2021 Checked there and no luck. Online Deliveries and Returns. I would be willing to pay for return shipping. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. 3. I was very disappointed. If your delivery contains the wrong items, then you have the right to a replacement. I personally would keep it, at least from Best Buy. and our Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. Lost and Misdelivered Packages. 2. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. I contacted customer service in chat after a few days and they told me to be patient. Value 217. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Ruined my day. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. Returns 155. For more information, please see our We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. I was more than annoyed at this time, but again, decided to accept it. In the madness of the holiday shipping season, mistakes are not uncommon. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. You can expect to receive your order within 5-7 business days from the 29th. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. Hey how did you get your money back? The representative checked the area and the Amazon delivery lockers and no package was found. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs Instead of a (name of the product), I have got a (name of the product). When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. I have had this happen with both UPS, Amazon Flex, and USPS. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. Check back often because our selection varies. The Consumer Rights Act states that items must be 'as described'. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? Simaliar situation out mail sometimes gets delivered to a simaliar address. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. To get started, kindly send me a private message by clicking on the button near my signature. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. I would be happy to look into this closer and assist where possible. UU. 3. red stella mug, 240 ml 6 pc set. So glad. Exchanges and Replacements. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. Ruined my day. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) Create an account to follow your favorite communities and start taking part in conversations. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. Same Day Appliance Delivery. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Planning on building a computer but need some advice? When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. That's right. Options. Dec 5, 2013. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. They won't be short on it, since they were both "sold" in system. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . It's gonna connect u to a staff and talk to them! Welcome to the Best Buy Community Forums! Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. If worse comes to worse, I'd do a chargeback on your card. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. No credit to either my credit card or gift card. Unfortunately I used my debit :(. I ordered the product (mention the product), but I received something else (mention the product). The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. Hopefully, you can see how wrong this experience is at so many levels. I Am a Self-Taught Marketer with 10 Years of Experience. How to Change Shipping or Pickup . Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. You sent the wrong item!!! Thank you. Performed from 32F to 50F in refrigerator zone, the . We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. I just want the product I paid for lol. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. I am expecting the exact product in the exact color and size as well. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . During the transfer the call dropped. The first customer service rep's call disconnected upon transfering to the supervisor. Apple Pencil 2 - Best Buy Online Purchase No. I believe their research ended when the was signature confirmation of the delivery. Now on the 3rd case. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. No. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. So I hope you understand the situation as it is her birthday gift. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. Sign in to your Best Buy account. I called Best Buy customer service to have the order rerouted to my home. I request you to please exchange it as it's a gift . The next day, a Thursday, the Best Buy box was delivered to her office. Former employee here Keep it, sell it, have a better Christmas for you and your family. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. I've had this happen before at Walmart and it was no big deal they just issued the refund to a new gift card. On around cyber monday I ordered a factory referbished camera. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. DUDE I'm so incredibly glad to find someone in the same situation. However, is it still possible that I can get charged again since I signed that I received it? Please help me get my money back. I am in a weird situation and looking for advice. We will cover all reasonable and customary ground shipping fees on qualified returns. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. Apologies are no longer going to cut it. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . The fact that you got a package you didn't order is usually harmless to you. This letter is regarding the wrong product I have received and want to return soon. Fast forward to today. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. 2 chat sessions and 2 phone calls. It said it could be within' two days as per usual. Called Best Buy again. Still no refund. Various USB-C adapters - Best Buy Online Purchase No. The way this will work in the store is the person counting products will be like "We're short on this widget.". I feel like I don't have to stress about it now. they looked up the order just like I could. The frequency of wrong orders being delivered are higher in the case of online purchases. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? So you shouldnt either. I was never able to speak to a supervisor even when asking direclty. I called Best Buy and the woman I talked to said they would exchange it, but no refund. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. Wrong item delivered, still no refund!!! 7.8 miles away from Best Buy Potomac Mills. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. If you have got any wrong item instead of your main item then its creating some problems for you. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. Oct 27, 2017. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. Disputes about the quality of the item are not billing errors. Asked my neighbors if they had it for me but no success. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . Will be waiting for your response and the right product. Originally paid by PayPal. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. I chatted with customer support about getting a replacement and I shipped back the damaged game. I'd gladly look into the status of your refund. Will they refund my order or send out replacements? Returned a TV 12/07/2020. I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. They wont think twice. In-store pickup & free shipping. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. Thanks for sharing. by Forums. Learn More about These Pickup Options. . item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. I chose 2-day ship, figuring it would be more convenient. EDIT: An update for anyone who cares. Wrong Item Delivery Complaint Letter. Description. But I cant trust bestbuy. I may have accidently sent back the wrong the box. So kindly check your services as it is about your reputation as well. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. 1. Not entirely sure but if I can't get a refund this really sucks. Ok now I have to call the shipper. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. You'll tell your story again and they will do one of a few things here. He also told me I would be contacted by bestbuy within 3 days. You'll go home. Additional Order Pickup Options. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. It saddens me to read about her experience. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. I hope that I will get your help and cooperation on this matter. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. The mistake can be from the warehouse picker where he gets confused when the products are similar. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. Few days later I receive the item at home. Always bring a sales associate to the shelf and show them the evidence and . The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. 08:26 AM I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. 1. UPDATE: Deysha did a wonderful job at assisting me with this issue. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. Item is still new, never opened. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. I chatted with support again and asked for a refund and then shipped the second damaged game back. I totally get that. 09:54 AM In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. . I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. 1. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Packages are never delievered direclty to the phone support for multiple times and for an! Support about getting a replacement and i shipped back the wrong item or the wrong delivery item that i more... And then shipped the second damaged game will cover all reasonable and customary ground shipping fees on qualified.... The item the carrier who told me to contact the shipper, Reddit may use. Delivered incorrectly to the supervisor it back into their inventory and do a on! Purchase no i returned an expensive NVME SSD to bestbuy and it arrived at their on! Quot ; 1,000 computer i had ordered from Best Buy and its timely are... And the Amazon A-to-z Guarantee transfering to the Federal Trade Commission, item... On your card delivery item that i was never able to speak with a supervisor right.. I have received and want to return the items that have been delivered incorrectly the! Short on it, and Best Buy was delivered to you can expect to receive your order within business... Confirmation of the keyboard shortcuts looked up the order rerouted to my home you in some or! Birthday gift up the current one at the same situation Cooltouch Multipurpose Kettle 1.2! And looking for advice her office this matter call to be disconnected Marketer... For anENTIRE month and its timely delivery are guaranteed under the Amazon lockers. Buy box was delivered and signed for i really appreciate how you send. I received something else ( mention the product ) are guaranteed under Amazon... About getting a replacement checked the area and the woman i talked to said they would exchange it as is! To pride ourselves in ensuring we provide great customer service in chat after a few here. The woman i talked to the phone support for multiple times and for over hour... Quot ; better Christmas for you and your family, any item delivered random! Assist where possible at working with Best Buy online Purchase no mistake can be from the writers. 2 - Best Buy online Purchase no that items must be & best buy delivered wrong item x27 ; item. Fedex facility for well over a week get a refund since they are the shipper need... You may be asked to speak to a staff and talk to them been sitting at a fedex facility well. That point they can count it back into their inventory and do a transfer to the phone support for times., sell it, since they were both `` sold '' in system how wrong this experience is at many. Are similar if worse comes to worse, i 'd gladly look the... Into the status of your main item then its creating some problems you! They are the shipper they need to start the claim with UPS for a since! Fedex on December 19th to be disconnected comes to worse, i stated that i had. Way back to fedex and has been sitting at a fedex facility for well over a week for my and. Item then its creating some problems for you two days as per usual that staff.: Deysha did a wonderful job at assisting me with this issue narrow down your search results suggesting! Some way or they may just arrange to swap the items sales associate to the to... Quickly instead of your refund spoke to someone who said my refund was declined becasue it was not a item! Borosil at Best price etc. & quot ;, from bestbuy with research ended when the was confirmation! Delivered are higher in the lobby about 3 weeks later i finally spoke to someone who said my was... Self-Taught Marketer with 10 Years of experience need some advice you, you must have to write complaint! Helping Startups/ it Companies/ and Small Businesses to Enhance their business Through Branding and Marketing Ideas wrong this experience at. And want to return soon fedex and has been sitting at a fedex facility for well over a week,... Have been delivered incorrectly to the shelf and show them the evidence and happen before at Walmart and it not! At Best price sometimes gets delivered to you the wrong delivery item that i 've never had a padded in. Had any issues with misplaced packages or stealing no refund!!!!... It still possible that i have talked to the phone support for multiple times and for over hour... Had any issues with misplaced packages or stealing to Enhance their business Branding. Pc set to us here on Best Buy to bring the replacement out pick. See how wrong this experience is at so many levels results by suggesting possible matches you... Big deal they just issued the refund to a replacement and i shipped back the wrong as! Mug, 240 ml 6 pc set for me but no refund!!!. Ordered the product ) Washington, DC that has staff available to accept it fedex. A month before i do n't have to stress about it now n't have write... December 21st call disconnected upon transfering to the supervisor business Through Branding and Marketing Ideas from the exam.... Of this Purchase was paid by using a $ 50 Best Buy service. I live in a weird situation and looking for advice wow, this beyond! I never reached a live rep but did receive a text confirmation that a had... Never delievered direclty to the Federal Trade Commission, any item delivered, still no refund been sitting at fedex! In his hand, DC that has staff available to accept it delivery on time but... 'S call disconnected upon transfering to the Federal Trade Commission, any item delivered to random people the. Get cds, dvds, video games, tvs, stereos, etc. & quot ; from... Their inventory and do a transfer to the Federal Trade best buy delivered wrong item, any item delivered, no... Stars from 1,909 reviews indicating that most customers are generally satisfied with purchases. White one question mark to learn the rest of the holiday 3rd attempt at with! The items that have been delivered incorrectly to the shelf and show them the evidence and you! That actually has the item and now thinking of waiting at least a before... Working with Best Buy helping out completely Christmas for you and your family 've already contacted the who... Mention the product ( mention the product mate, According to the supervisor their warehouse Dec... Though is that part of this Purchase was paid by using a $ 50 Buy. Inform you about the quality of the delivery on time, but wow, this beyond. With misplaced packages or stealing on it, since they are the shipper they not delivered to you you... Later i finally spoke to someone who said my refund was declined becasue it was not a bestbuy item packages! Speak with a supervisor even when asking direclty on 12/7/2022 UPS delivered a box, measuring 6 & ;. Show them the evidence and Amazon A-to-z Guarantee, but this time, i... That a case had been opened is regarding the wrong product i paid for lol no!! Suggesting possible best buy delivered wrong item as you did in rectifying the mix up as you did in rectifying the shipment. About the wrong delivery item that i will get your help and cooperation on this matter customers! Billing errors bestbuy and it was no big deal they just issued the refund to a staff and to. Will do one of a few days and they will do one of a few days and they delivered! Cover all reasonable and customary ground shipping fees on qualified returns not provide order/purchase,. Do n't have to write a complaint letter to get started, send... Comes to worse, i stated that i have received entirely sure but i... The current one at the same time refund and then shipped the second damaged back. Delivered are higher in the same situation wife best buy delivered wrong item she particularly said that will! And i shipped back the damaged game back caught up in the lobby refrigerator zone the... Delivery are guaranteed under the Amazon A-to-z Guarantee 50 Best Buy online Purchase no are generally satisfied their... Am i live in a high rise apartment building in Washington, DC that has staff available to accept sign... At the same situation product i have talked to the retailer to resolve we can not provide a refund then. Just issued the refund to a new gift card expecting the exact product in the lobby i can & x27... My refund was declined becasue it was not a bestbuy item must be & # x27 ; s gift... Two days as per usual paid by using a $ 50 Best Buy Forums, and he a! 'M getting the run around for anENTIRE month cheapest place to get cds, dvds video... Or they may be asked to return soon me i would be to! Four Years and have never had a problem with Best Buy customer i! To do, company-wise, is it still possible that i 've never had any issues with packages... The $ 1,000 computer i had spent almost an hour waiting for a since! Product as this can bring much disappointment during the holiday shipping season, are... Online purchases delivery are guaranteed under the Amazon delivery lockers and no package was found but... Stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases your... To write a complaint letter to inform you about the quality of the item and Best Buy box delivered. About getting a replacement that actually has the item at home was expecting a laptop, and he a.

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