When you enter into a credit agreement with us, you explicitly consent to us accessing, processing, and retaining any information you provide to us, for the purposes of providing payment services to you. You should receive your OTP within seconds, in exceptional circumstances, it could take a couple of minutes depending on network coverage. If you have a balance or have used your card, you should receive a statement every month. If your phone has been lost or stolen, or compromised in any other way, you will need to call our Contact Centre on 0333 220 2692* immediately to disable your card in Google Pay. If this option is available, choose it because it will probably be the most efficient . Your computer will always check the code before it takes a message from us. If you are unsure whether a transaction that appears on your statement is authentic, give us a call on 0333 220 2692* and we will investigate further on your behalf. Youll receive a statement each month showing the balance on your account and the contractual minimum monthly payment which needs to be paid. Youll need the following details to hand:- Last name- Date of birth- Postcode- Your card details OR your account number, Ive been using this card for 5 months now, I got it originally to improve my credit score, however I find it by far a great tool and so convenient, I use it all the time now for fuel, meals out etc when I dont have the ready funds, if Ive had a lean month with bills, then I pay it off in full before my statement date, just the convenience of it all is fantastic, the app itself is clean and fresh and is flawless in the way it works, after a payment the credit limit is fully restored the day after, with payment pending until the day after that as well, but one feature I particularly like is the live chat feature in the top right corner of the app, looks like a speech bubble, I had some questions the other day and i was connected virtually straight away no messing, the woman I messaged was helpful to the extreme and didnt make me feel like an idiot for needing further clarification over the fact its been a lot of years since I used a credit card, so was just needing further information, she totally understood and helped explain how the billing cycle works, so all in all both the app and the card are superb, even the card design is nice to look at and admire (bit sad I know) but I appreciate having it and am so grateful I got accepted in the first place. Thank you for your lovely detailed review! Make a payment on your account. Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. The APR applicable to your account will depend on our assessment of your application. Complete the short form For all cards enter the main cardholder's credit card number, date of birth and credit card expiry date and then select 'Activate'. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! Ridiculous at anytime and specially these days. marbles Secure is designed to help protect your existing marbles card. Manage your account anywhere, anytime, with our secure mobile app. Credit only available to aged 18 or over, resident in the UK and subject to status. 0333 220 2692 *. Success Highly recommend them. If you suspect you have fallen victim to online fraud, please contact us immediately on 0330 838 0180*. You will get a page with a Processing. message after you have entered your payment details. In such cases, the retailer will seek to block funds temporarily from your account. If youd prefer a paper reminder, you can request a PIN reminder which will be sent through the post. NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority (FCA) with numbers 690292 and 682417 respectively. The FCA set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers. Each time you make a balance transfer youll be charged a minimum of 3 or 3% of the balance transfer value, whichever is greater. Your interest rates shown on your statements. Personal loans: for personal (unsecured) loans, MBNA Limited: MBNA is a trading style of Lloyds Bank plc. If you are not already registered, register here and follow the prompts to register for Online Account Manager or download and register through the App. After reporting your card lost or stolen, your new physical card will be sent in the post, and your card in your Apple Pay wallet will be immediately linked to your new physical card, allowing you to spend via Apple Pay whilst you wait for your physical card to arrive. If you have a balance on your account, or if there is any activity on your account, you should receive a statement each month. The first thing is to check youve entered the right code. And you choose your own Security Number when you first access your account. Lloyds Bank plc Registered Office, 25 Gresham Street, London EC2V 7HN. Your marbles card details are not stored on your device and your phone is required to be unlocked for all payments over 45. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. We have a team of specialists who can look at your options and find the best way we can help. Activate your credit card 2. This is easy to do just call our customer services on 0333 220 2692* and request a new one. If you do receive a request like this or are worried about the content of emails you receive from us, please let us know straight away on 0333 220 2692*. Marbles on Stream is a Marble Racing game for EVERYONE! For customer enquiries or to make a payment: 0333 220 2691*. Simply follow the retailer's normal checkout process. Just take a look at the summary on the first page of your statement. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. Call 0345 607 2263 (or +44 1244 757 221 from outside the UK). No. We need you to ensure your mobile number and landline are correct so that you are able to receive one-time passcodes (OTP). I had never missed a payment and always paid way over the minimum payment. If you need to speak to a member of the team, please contact us. Not all Telephone Banking services are available 24 hours a day, seven days a week. If you are unsure whether a transaction that appears on your statement is authentic, give us a call on 0333 220 2692*. Call the phone number on the back of the card and enter your card number when prompted. Free to download now, we have lots of features to enable you to manage your account easily:- View your latest balance and available credit limit- View your latest transactions, including transactions that are still pending- Make a payment on your account- Set up or manage your Direct Debit- Manage your statement preferences- Update your contact details- Get in contact with us and view our FAQsRegistered for Online Account Manager already?If youre registered for Online Account Manager already then youll be able to use these details to login. The software will let us use something called a Secure Socket Layer (SSL) between your computer and ours. When you make a purchase online, marbles Secure issues a receipt to the retailer at the end of the checkout process. On 01-08-2018, an answering machine gived another customers service number. Whats more, you can change this three times per year free of charge. To make the Recommended Extra Payment, you can use any of the methods shown on your statement including online, by cheque or phone whichever works best for you. As a marbles customer, you can enjoy the benefit of changing your monthly payment date to suit you. 10 out of 10 card if you need to boost your credit. If you go over your credit limit at any time during the month you will be charged a fee of 12. The OTP acts like a key, helping to prevent anyone else from authorising these actions. Financial Services Register Number 310738. You can use Find My iPhone to set your device in 'Lost Mode' via the following link: You can then secure it with a new password, or erase your personal data. As soon as you realise that your card is missing, please telephone us immediately on +44 (333) 220 2692*. The APR applicable to your account will depend on our assessment of your application. Changes in your interest rates (which can increase or decrease) can be, for example, because there has been a change in your circumstances. The Bank of England Bank Rate can go up or down or stay the same. We provide credit and store cards for these retail partners: Debenhams, House of Fraser, Laura Ashley, Topshop, Topman, Burton, Wallis, Miss Selfridge, Evans, Dorothy Perkins, Outfit and Harvey Nichols. NOTE: You may have to click the arrow > to scroll past the first notification to get the card activation notification . Please also remember to sign your new card with your usual signature immediately. The easiest way to add your marbles card to Google Pay is via the marbles app, if you haven't already, download it today from Google Play. Your calls may be recorded for accuracy of information. section of your Credit Card Agreement for further details). View your latest transactions, including transactions that are still pending. Opening hours are: Monday to Friday 8am to 6pm and Saturday 9am to 4pm. Information about COVID-19 and your finances is also available on the FCA's website. If it doesnt arrive you can request a new one. This ensures that no strangers are looking over your shoulder or watching you on close circuit TV. The Monetary Policy Committee of the Bank of England meets around eight times a year to set Bank Rate; their decision is based on a number of factors, including economic conditions. If you'd like your details to be removed from postal mailings in general, we suggest that you register this preference with the Mailing Preference Service at www.mpsonline.org.uk. Failing to keep up with your repayments will also result in any promotional offers being withdrawn and you will have to pay the standard purchase rate on these amounts. Youll receive your reminder by post in 3-5 working days. To request a new PIN number, please call customer services on 0333 220 2692*. Go to Login to access your account or Register to create your account. This is an additional amount on top of your contractual minimum amount which we recommend you pay to clear your balance faster and help ensure your account does not fall into Persistent Debt. At any bank (using Giro Credit Slip) 5 working days, Online and telephone banking 1 working day, your monthly instalment plan payment; and/or, contractual minimum payment (plus any arrears), monthly instalment payments, if applicable. Terms apply. If you have set up a Direct Debit for Boosted Payment, the Payment Requested will show your contractual minimum payment, your Boost amount and any monthly instalment plan payment (where applicable). The app does not show if you have made payment for that month or if it was for the previous month, so if you cant remember if you have paid the app doesnt show you.I set up a direct debit last month, it has not been taken and I now have a late payment notification, I was unable to pay a couple of months ago as the app was experiencing major issues that Marbles knew about which prevented me logging in and when I finally got in the payment page didnt work. No interest will be charged on purchases if every statement balance is paid in full by the payment date. The Recommended Extra Payment amount may change each month so it is important you check your statement. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Please make sure you have the card number of the credit, store or charge card you wish to transfer the balance from. If the code still doesnt work, you can simply request another one. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Contact information for Marbles Activate your marbles card with its free or geographic phone number. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. If you have an Android mobile phone or tablet you can download our app from Google Play. Getyour free Experian credit report online with a free trial of CreditExpert. Authorised and regulated by the Financial Conduct Authority. The app it brilliant it gives u options to make booster payments to help you Pay off quicker if u cant pay in one go and they are very understanding if you run into any short term difficulty. when booking a hotel or hiring a car) the transaction amount may be unknown at the point you authorise the transaction. Go to 'Login' to access your account or 'Register' to create your account. This usually happens when you pay only the contractual minimum payment, or an amount close to it, each month. Subject to status. At marbles we like to help our customers whenever and wherever we can, you can even ask the operator to reverse the charges to this number. This website might use cookies for ads, social media and analytic metrics. Download the app and click Register for Online Account Manager. We can refuse to allow a TPP to access your account where we are concerned about unauthorised or fraudulent access by that TPP. We'll cancel your card immediately, protecting your account from fraud. See Can we change the cost of borrowing and other terms?. If a hacker started messing about, the code wouldn't be recognised, and your computer would alert you. Hi Rick, thanks for the review. You need to also ensure you pay any arrears or over limit amount immediately. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Yes, Google Pay can be used anywhere you see the Google Pay or Contactless icons. Credit available to UK residents aged 18 and over. The Boosted Payment amount may change each month depending on your balance so if you have a Direct Debit set-up, its important that you check your statement, if you dont have a Direct Debit set-up, you can check your Boosted Payment amount on your Online Account Manager. Data encryption may sound fearsome, but actually it's a good thing. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. These documents will also give you further information on your Direct Debit set up. We will always let you know about the change on the next statement you get following any change. Our verdict Following changes to the law, from 13 January 2018 you can allow an authorised Third Party Provider (TPP) to have access to your online servicing account. To pay with Google Pay, wake up your Android phone and hold it near the reader until you see a check mark. If you pay your full outstanding balance in full and on time every month, there will be no change in the amount you pay. Your PIN number will be sent out under separate cover so you should receive this within the next few days. Alternatively, you can register for Online Account Manager, where you can view your last 6 months of statements online at any time. We also recommend you only shop online using secure websites recognised by a padlock symbol in the bottom right hand corner of your screen when youre making a purchase. We've invested in technology to protect your marbles card account, including: Firewall protection to stop unauthorised access and protect the information on our systems; Protection of your personal data using SSL (Secure Sockets Layer) encryption; Double-clicking the yellow padlock at the bottom-right of the browser window . We may contact you again 9 months later if youre still in a similar situation. On your iPhone and iPad, select Apple Pay at checkout and complete the payment using Face ID or Touch ID. When we do, this Recommended Extra Payment will be shown on your statement and on your account summary in Online Account Manager and our mobile app. There is also more information on the best ways to manage your account and other account related Frequently Asked Questions can be found here. To check the amount you need to repay, your credit limit and how much credit you have available, please look at the summary of your account. Your payment must have cleared by the due date that appears on your statement. Their answer was to use the desktop website, that is fine if Im at work and have access to a computer, because it wont load the desktop version on a phone, but who uses laptops or computers nowadays? 968406, Registered Office: 25 Gresham Street, London EC2V 7HN. As soon as you realise that your card is missing, please telephone us immediately on 0333 220 2692*. Have a look around the site and find out what marbles has to offer you. Our consumer brands include the aqua, marbles and Opus branded range of credit cards. Please see 'Summary of Charges' which appears on Page 2 of your statement. Only the standard and cash interest rates will move in line with the Bank of England Base Rate. One of the great advantages of marbles Secure is that you can use it from any computer connected to the Internet and has a compatible browser. marbles puts you in charge of your account and can help you stay on top of your finances. In certain circumstances we may freeze your card until you increase your repayments. You can transfer balances from as many other cards as you want up to your available credit limit. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. But the good news is that no one else will be able to get to your account simply by using your PC. Choose a monthly repayment date that suits you. Find out if you could be accepted before you apply. Please note that the run up to the deadline is likely to have been a particularly busy period for all providers, which may result in your final response being delayed. Lloyds Bank plc adheres to the Standards of Lending Practice, which are monitored and enforced by theLending Standards Board. If youre still having problems, contact us. I know 3 people who have laptops, all 3 of them are work laptops supplied by their company. You'll generally only need this when you're making a purchase over the telephone or Internet and you should only disclose it if you're sure of the credentials of the person you're speaking with, or the website you're using. You can set up a Direct Debit via your Online Account Manager in the Payments & Transfers section. That's because, if you do, we can make everything as secure as possible. You can pay the Payment Requested using any of the methods shown on your statement. This lets them swap info in coded form. By post It's normally quicker to call and speak with a marbles card advisor on 0333 220 2692*, however if you would like to contact us in writing by post, please do so at the following address: marbles Customer ServicesPO Box 136SheffieldS98 1HB. 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