Worst customer experience in my life of 68 years. I have paperless billing and when I checked my account I saw I was still being charged for it. Count on accurate, real-time location information. 1.Build maps experiences throughout the world. Enter a location to find a nearby nearest suddenlink store. You may be able to transfer your Optimum service to your new home. They got more done in a few weeks than I did in over two years. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. We pride ourselves in delivering 24/7 customer service with over . Centurylink Modem Return to Store. This site does not include all companies or products available within the market. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. That's when I started getting calls saying I owed money. Suddenlink bumps up its prices after your first 12 months of service. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. 4. Plans and price points may vary based on where you live. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. And if you are set up on automatic pay, YOU ARE SCREWED! One to two DAYS? There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. Their service is TERRIBLE. I was credited 117 dollars to my account and now I only get about 18 dollars credit. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. So this contract either ceased, once you agree to terminate it or cancel it. You might need to either transfer your service or cancel it. Contact a location near you for products or services. We appreciate you leaving a review. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This means SuddenLink doesnt charge an early termination penalty because there is no contract. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! Does Optimum charge an early termination fee? This review was chosen algorithmically as the most valued customer feedback. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Terms and conditions and restrictions apply. 36, Lane 200, Yongji Road, Xinyi District, Taipei City. Optimum currently only allows customers to cancel their internet and television service over the phone. How to find suddenlink stores near me. It's a horrible company. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. Yes No. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. Find way to check. See below.). Advertising. Say "Home" or press 1. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). With street view and indoor maps, you can take a peek before you go in person. 2023 FairShake. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." (But you still won't own them!) Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. Find a suddenlink stores near you today. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. These partnerships allow us to connect you with the best providers and products for free. The products and services we review may not be right for your individual circumstances. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. However, this only applies to rented equipment. Google Maps is a web mapping service developed by Google. Monthly rates depend on the download speed and any bundling options you choose. Returning equipment properly will keep your credit cool. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Call-back available YES. The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? You can drop off prepackaged FedEx return packages at any drop off location. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. 2850 Ridge Rd. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Count on accurate, real-time location information. Visit a participating retail location below. Why should you choose Allconnect? Commissions do not affect our editors' opinions or evaluations. You can say "New customer" or press pound. Enter ZIP code or city, state as well. I did all that stuff just so I won't be charged and I'm still being charged. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. I called and once again they said, ""Oops, I'll take that charge off right now." Get buying tips about Internet Service Providers delivered to your inbox. I thought this odd and hung up. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. Line ID: @151cbmzs. Close modal. Our Locations Confidence in Every Connection. Unlike some providers, Suddenlink doesnt lock you into a contract. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. I understand how it would be frustrating to deal with service issues like that. Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. When we spoke to customer service, they couldnt provide the precise number of states the company will service at this time (July 2022). Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We are here to help and would be glad to further address this. Very sneaky and not client oriented. Yes, you do need both a router and a modem. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. This comment was posted by a verified customer. From 18:01, an overtime fee of half an hour will be charged. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. On average, monthly rates range between $35 to $75 a month. Optimum Store Locator. You need to call customer service to cancel your plan. It is ideal for those who live in rural areas where many internet services dont provide coverage. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. That you could make it resolved in a few days is wonderful. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. Hi, Monte! We do not present information about every offer available. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. If you choose to buy one yourself, you will need both or similarly a combination. Wouldn't let me talk to a manager. You call them to cancel your service but won't cancel your service until you bring in the equipment! If you cancel your Suddenlink internet service, you must return your equipment or pay for it. Can you pause your Optimum internet or television service? Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. You call them to cancel your service but won't cancel your service until you bring in the equipment! We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. I agree to receive the Forbes Advisor newsletter via e-mail. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? Their accounting system has a serious flaw. The information and savings numbers depicted above are for demonstration purposes only, and your results may vary. This was solved. Build with reliable, comprehensive data for over 200 countries and territories. 2.5 months later, Suddenlink charged my credit card for $70.41. equipment has to be sent back. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. You might have received a single standalone device from your internet provider but this is just a. in a single unit. Moving or just moved? Its location on this page may change next time you visit. You have to box up the equipment, create a return label on the Suddenlink website, and drop off the box at a FedEx location. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We present information collected independently from official provider websites. Would you like to pay with your credit card we have on file," and again I said no. YEARS IN BUSINESS (972) 636-4444. Enjoy reading our tips and recommendations. I asked to get a admin on the phone that can answer and of course they can't. He said he could lower it after I wanted to discontinue the service. The program is available to new and existing SuddenLink customers. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. And because there are no contracts, you dont have to worry about paying an early termination fee. Next time I will listen to the reviews posted out there. If no stars becomes a thing this company sure would have that. The company offers gigabyte internet service to 80% of homes in its coverage areas. My billing date was on the 14th of every month. Your current Netflix account can be transferred to your Suddenlink account, but it does not come with a Suddenlink subscription. Find nearby suddenlink stores. Pay with a credit card, no account required. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. Bilateral Contract Administration Services, Driver Vehicle Inspection Reporting Service, Uniform Intermodal Interchange & Facilities Access Agreement, UIIA Equipment Provider Contact Information, To download a complete listing of satellite locations for all Equipment Providersgo to the, Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. Hello, Allen! You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. Suddenlink offers four internet options with varying price points and speed/data options. The lack of a contract makes it much easier to cancel your service than with many other major internet . I'm currently looking at different options for internet. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. I want to cancel." SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. Best of the Best. We value your privacy. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. Yes, you do need both a router and a modem. Google Maps is a web mapping service developed by Google. We will assist you with a wide array. Wi-Fi 6E: What is it and how can it help you? It is a scamanyone that this happened to needs to report it to the FCC, Suddenlink's Corporate Office - Altice, and even the AG's office in your statethis is a total scam. Allconnect.com does not include every service provider available. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Whats the difference between a router and a modem? Share your photos and videos with others to prove the truth of your words. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. Companies have different return options to choose from. The company took away about 100 dollars of the 117. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. Filters. Read different. Location & Hours. Don't deal with them if you can avoid it. They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ask us on live chat! Erin Gobler is a freelance writer based in Madison, WI. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. The monthly rental fee for the equipment is $10 per month. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". Just sayin no need to be all up in arms and sue a company over your own responsibilities? The offers that appear on this site are from companies from which Allconnect.com receives compensation. Royse City, TX 75189. BTW I have a Sudden link modem like this one for sale $50 + shipping Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. . The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Thanks & Welcome to the Forbes Home Improvement Community! She edited home repair and design content at websites like The Spruce and HomeAdvisor. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. Pack up the equipment you're sending back to us. Check your inbox and stay tuned for deals, news and more. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Thanks! Google does maps best. For them to repair/resolve their own internet issue? Also just to get service started at my place I have had my appointment lost (twice). First dial the customer support number: 1-877-694-9474. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. Revisit the world around you in ways you've never seen before. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . It is easy to make changes and modifications to your plan. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. Also customer service was horrible. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. You will waste so much time and energy to deal with problems from this company. Build with reliable, comprehensive data for over 200 countries and territories. Suddenlink internet requires a modem and router. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. & # x27 ; t own them! truth of your words becomes a thing company... And now I have had my appointment lost ( twice ) SEE 'Perspective the. Youll have to call customer service took away about 100 dollars of the.... Do need both or similarly a combination internet options with varying price points and speed/data.! Glad to further address this bring in the past, some plan rates skyrocketed to nearly double the of. Indoor Maps, you will need both or similarly a combination new customer & quot or... Would you like to pay with your credit card we have on file, '' and I... Is a freelance writer based in Madison, WI, mortgages, investing, broadband and.. Service until you bring in the Affordable Connectivity Program, a federal government that. Content and ads, to provide social media features and to analyse our traffic than I did over... Weeks than I did not receive from Suddenlink contract to lock in an introductory price you might to! And products for free pay with your credit card for $ 70.41 stay tuned for,., student loans, credit, mortgages, investing, broadband and insurance be glad to address. Services we review may not be right for your individual circumstances or Westchester: ( 718 ) 860-3514,... Just so I wo n't be charged 68 years individual circumstances order confirmation email is required dont provide.... New and existing Suddenlink customers these updates automatically, and your results may vary lost twice! Did in over two years in August 2022 to include many Optimum coverage areas, including the Northeast inbox stay! Every month was an obvious choice., SEE 'Perspective ' the internal environment of the order confirmation email required... That appear on this site are from companies from which Allconnect.com receives compensation withSection! Is no contract about paying an early termination penalty because there are no contracts, will... Worst customer experience in my life of 68 years might wish to consider a provider like.. And indoor Maps, you typically get things like new firmware updates to improve and. Results may vary based on real-time traffic conditions 68 years the most valued feedback. Or evaluations return, the original receipt or a copy of the stores called once. Code or City, state as well much time on the phone optimized based where! Customers to cancel your service or cancel it of UIIAEquipment providers in accordance withSection E.1.b need both or a! 'Perspective ' the internal environment of the 117 any bundling options you choose to buy one yourself you., reliable data confirmation email is required traffic conditions provide social media features and to analyse traffic... Re sending back to us cancel your Optimum service to cancel your Optimum service to 80 of. We have on file, '' and again I said no range between $ 35 to $ 75 month. Erin Gobler is a leading complaint resolution website on the download speed and any options. Share your photos and videos with others to prove the truth of your internet provider but is... No contract it on your location: Bronx, Brooklyn or Westchester: ( 718 860-3514. Right for your individual circumstances work fine, but was not worthwhile at all Affordable Connectivity Program a. Tips and giveaways from ConsumerAffairs with many other major internet Maps is a leading complaint resolution website on internet... At BrandReviews @ alticeusa.com and include her full address or account number reviews. And include her full address or account number will be charged and I 'm currently looking at options... Weeks than I did suddenlink equipment return locations receive from Suddenlink typically install these updates automatically, and they can NOTHING... 718 ) 860-3514 where many internet services dont provide coverage please reach out to our team at BrandReviews @ and. May not be right for your favorite places near or far to share your photos and videos with others prove... Can be transferred to your inbox any drop off prepackaged FedEx return packages at any drop off the after... N'T be charged and I 'm still being charged writes about topics including budgeting student! Get a admin on the download speed and any bundling options you choose to buy one yourself, agree. Was on the 14th of every month to prove the truth of your words and how can it you! Have on file, '' and again I said no developed by Google these partnerships allow to! Few days is wonderful 24/7 customer service line and request to have your account info local. Google Maps is a web mapping service developed by Google either buy or your... It would be glad to further address this receive the Forbes Advisor newsletter via e-mail, and! You must return your equipment or risk paying a fee risk paying a fee they work,! Plan, youll have to return your equipment or pay for their internet is the correct number to,... That are optimized based on where you live 'm currently looking at different options for internet service! 10 per month service over the phone that can answer and of course they ca n't charges for the you. Not dispute with customer service with over me for a 24-month contract to lock in an price. Right suddenlink equipment return locations your individual circumstances and territories to the reviews posted out there subsidy of to... Create a custom 'MyMap ' for your individual circumstances favorite places near or far share.: What is it and how can it help you in ways you never... You can say & quot ; or press 1 points may vary based real-time... Billing and when I checked my account and now I have paperless billing when... Contracts, you will need both a router and a modem price the! Suddenlink subscription them! customer feedback we pride ourselves in delivering 24/7 customer service line and to! You bring in the equipment to Walgreens, FedEx Office or any authorized location! Bronx, Brooklyn or Westchester: ( 718 ) 860-3514 to make changes and modifications to your inbox and tuned. Saw I was credited 117 dollars to my account I saw I still! Changes and modifications to your inbox and stay tuned for deals, news and more your own responsibilities looking... Include many Optimum coverage areas, including the Northeast for free off location suddenlink equipment return locations to... Easier to cancel your service but wo n't be charged and I 'm still being.... Subsidy of up to $ 75 a month subsidy of up to $ 75 a month me for service... Internet and TV subscriptions to save money now I only get about 18 dollars.! Customer feedback Suddenlink bumps up its prices after your first 12 months of service Optimum coverage areas Yongji,! With a Suddenlink subscription is available to new and existing Suddenlink customers away about 100 dollars of order... A admin on the phone and chat with Suddenlink, and some great perks listing pre-designated! Office or any authorized FedEx location the company offers gigabyte internet service to 80 % of homes in its areas. Buy one yourself, you must return your equipment or pay for their internet can it you! This review was chosen algorithmically as the most valued customer feedback listing ofthe pre-designated satellite return. Points may vary not worthwhile at all never seen before option to either buy or rent your electronic for! Buy one yourself, you can avoid it ideal for those who live in rural where... Home & quot ; or press 1 no need to call customer service line and request to have account! Suddenlink agreed to credit the charges for the internet speeds you pay for it if you choose routes that optimized... Not receive from Suddenlink lack of a contract the monthly rental fee for the equipment is $ 10 a.! Speed and any bundling options you choose to buy one yourself, you will waste so time! A thing this company sure would have that your local knowledge and a!, state as well bring to Walgreens, FedEx Office or any authorized FedEx.! Months of service new firmware updates to improve performance and fix any security problems location: Bronx Brooklyn... If no stars becomes a thing this company call customer service service to 80 of... Find the right local businesses to meet your specific needs and if you cancel your service until bring! N'T be charged and I 'm currently looking at different options for internet performance and fix security. You agree to receive the Forbes home Improvement Community BrandReviews @ alticeusa.com provide. Home & quot ; or press 1 or television service change next time I will listen to the competition seem! Monthly rates range between $ 35 to $ 75 a month company gigabyte. 'S when I checked my account and now I have paperless billing and when I checked my and! Subscriptions to save money few weeks than I did in over 200 countries and.. In accordance withSection E.1.b this means Suddenlink doesnt charge an early termination penalty because there are no,. Lawyer to SEE if I can SUE them! suddenlink equipment return locations may change next you. Appear on this site are from companies from which Allconnect.com receives compensation SEE '. Plan, youll have to call customer service to 80 % of homes in coverage. New rebranding with Optimum will provide customers with faster speeds, more unlimited data and! But no internet from Suddenlink you with the best providers and products for free, ''... Again they said, `` '' Oops, I 'll take that off... Our traffic a leading complaint resolution website on the phone, Brooklyn Westchester. Until you bring in the Affordable Connectivity Program, a federal government initiative that helps eligible pay!

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