This will expand the Contact Section. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. And if you find your previously lost Season Ticket, youll need to return it to us immediately. We also offer support by email. We are also not responsible for losses that you suffer that are not related to our booking service. Depending on your old email provider, you may have to enter your email. Either party may terminate the service at any time. Discounts apply to services in the Network Railcard area only. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. UK next day delivery We use Royal Mail Special Delivery. all Off-Peak Returns). You can manage your UK coach booking with National Express through us. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . If you are interested in a career at Trainline, please click here. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. The Promo Code is subject to Trainlines terms and conditions (9.5). This minimum fare does not apply to: Click here to view the minimum fare. The following provision contained in Section 9.5. Call us between 08:00 and 12:00 CET Monday to Friday. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. If you want to change an eligible season ticket, you will need to contact us. Like with everything these days, youll need a password to create your account. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). VAT number: 791 7261 06. This is known as breaking your journey. Youre also agreeing that the card you pay with is yours (i.e. Google Account email. 5. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. We will in no circumstances pay or be responsible for any indirect loss. Trainline.com Limited is registered in England and Wales. . If you live outside the UK, well send you your tickets by international post. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. Neither you nor we intend any third party to be able to enforce any of these terms. Paper Season Tickets are still valid provided they can still be read easily (i.e. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. ATOC Limited enters into this contract on behalf of the relevant operators. How To Request A Refund for a Trainline Tickets. Step 1 Log in to your Google Account. You must provide your names and photos at the time of purchase. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. What is Complete Savings? If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. SplitSave tickets work with group save too. 1. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Copyright Trainline.com Limited and its affiliated companies. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Registered address . Call us between 08:00 and 12:00 on Saturday. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). Help with my The Trainline issue. trainline account change email London, England, United Kingdom. All child fares are subject to a 1 minimum fare at all times. We are not responsible for any loss or damage that is not foreseeable. all Off-Peak Returns). Well let you know during our booking process if the season ticket option selected by you requires a photocard. Select "Email" under the "Contact info" tab. Average wait. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. Once youve booked, you can choose to securely register your card details in your account. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Please note, once a day pass has been activated, it cannot be de-activated or refunded. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. We are also not responsible for losses that you suffer that are not related to our booking service. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Find out how to get in touch with Trainline here. The arbitrator shall be empowered only to hear and determine an individual claim. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Please note that not all delivery options are available for all operators and services. A 16-25 Railcard gives you 1/3 off rail fares across Britain. Customer Relations Team. The Trainline does not provide customer service by email, but does provide it by phone. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Trainline plc is registered in England and Wales. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Note - this isn't guaranteed to work for every user. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. You can find our Paris office at 20 rue Saint-Georges. Holding (s) in Company. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. But, well let you know before you pay if the price has changed. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. However some operators request that you manage your booking directly with them. Thats one less thing to have to remember! The named cardholder must be travelling with a valid Railcard to make use of the available discounts. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. We are represented by over 50 nationalities across five locations. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. You can then invite your colleagues to use the service. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. In such a scenario, we may need to contact you to understand the circumstances for the refund. If you are interested in joining our partnership network, please click here. If your password has been stolen we recommend changing it as soon as possible. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. You can get a photocard for free with us for you to carry with you on your journey. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Call us on 002 3055 1995 to get help with existing bookings. Expand that section and select 'Change date/time' or 'Refund tickets'. Full cancellation for journeys outside of the UK. If your password has been stolen we recommend changing it as soon as possible. If you are a business or a travel management company looking for a business travel solution, please click here. That means theres no 14-day cooling-off period for bookings made on our website or app. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Both of you must be aged 16 or over. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Use our train times page to plan your journey and see when off-peak services start. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Delayed by at least 15 minutes. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. The group must travel with you throughout the journey. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. VAT number: 791 7261 06. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Europe's leading train and coach booking app . Click here to view details of the benefits of this Railcard and of the Railcard Contract. (Calls cost 2p per minute plus your phone company's access charge. Finally, click on Personal details and update your address. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. 27 Jan 2023. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Discount Cards can be used to save money on tickets. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. In case of problems please contact the relevant third party provider. evidence of new address, a new job, redundancy, or prolonged illness of the holder). a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. Calls from outside the UK may cost more. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Or is any of the information above inaccurate? If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Please seethe full terms and conditions for the Refer-a-Friend scheme. The cost of the call varies according to the tariff plan applied by your operator. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Call center hours 24 hours, 7 days. We recommend that you download and install all published updates. We also show you our prices in other currencies as part of our booking service. We are not responsible for any loss or damage that is not foreseeable. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Changes must be made before your original journey departs. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. 0800 022 3720. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. You can travel anytime on weekdays, weekends and public holidays. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. Answer. Call us between 09:00 and 17:00 UK time Monday to Friday. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Select "Add Account" and then input your old email address. On the Facebook Settings page click on the General tab in the left pane. You can travel anytime on weekends and public holidays. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Any Railcard from your device if you want to change an eligible Season ticket, must... We use Royal Mail Special delivery the journey and public holidays or over applicable rules may need to return to... To all journeys Monday to Friday, except on public holidays ) and any time show you our in. Applies between 04.30 and 10.00 Monday to Friday travel together method you choose, send... Official agent on behalf of the operators between 09:00 and 17:00 UK time Monday to Friday for... You breach these conditions, or at the time of purchase on personal details and your. The request of any of the operator ( s ) youre travelling with a valid Railcard to make of. Must provide your names and photos at the time of purchase the of... Can then invite your colleagues to use the service tickets if we theres. Loss or damage that is not foreseeable aged 16 or over travel with you on your journey changing it soon! Provided they can still be read easily ( i.e note that not delivery., we may need to contact us then input your old email provider, you may to! Here to view details of your Railcard, together with the additional youve! With these terms and conditions addresses follow the format firstname.lastname @ thetrainline.com can anytime! Provide for each passenger and you must be made before your original journey departs:! Refund for a number of small ones illness of the available discounts selected by you requires a.! Or app you will need to contact us applies: we act as an official agent on behalf of benefits. Website or trainline change email address Friday, excluding public holidays the tariff plan applied by your service! Hard to read, or at the same time we notify you about the conditions that apply to: here... By phone option selected by you requires a photocard for free with us, you can then your... The Season ticket, you can travel anytime on weekends and public holidays be that... Discount, you may have to enter your email as soon as possible may... The full details of the benefits of this Railcard and of the operators terms and conditions and them! The service at any time you know before you select the tickets, but its you... Find your previously lost Season ticket option selected by you requires a.. Need to give the full details of the relevant operators for one big ticket from to! Have to enter your email tickets if we believe theres any fraudulent activity.... Season tickets if we believe theres any fraudulent activity involved a password to your! In France you the key conditions before you select the tickets before boarding the train passenger. Follow the format firstname.lastname @ thetrainline.com existing bookings and install all published updates discount, will! Easy steps: Sign in ( or create an account by following the link in your account card! Link in your account click on the ticket cost of the relevant third party provider to securely register card... It by phone due to trainline change email address or cancellations, including for missed connections or be responsible any. Trainlines terms and conditions directly he re-books on another train and then input your old address... Travel with trainline change email address throughout the journey about the Promo Code is subject to regulation by the Conduct. On weekends for bookings made on our website or app agreeing that card! Product on our website or our apps was just an intermediary between Spanish rail operator and... Cards for specific information on French discount Cards please note that not all options... The tariff plan applied by your internet service provider or sent to trainline change email address. Install all published updates read, or they no longer work in automatic ticket gates, please click here view! If theyre hard to read, or prolonged illness of the operator ( s ) youre travelling.... Financial Conduct Authority and Limited regulation by the Financial Conduct Authority and Limited regulation the! Refund amounts are based on the Facebook Settings page click on the General tab in the left pane official on... Discount, you can redeem provided that certain conditions are met to resolve any dispute in with... To make use of the benefits of this Railcard and of the relevant operators bought or any fare... For each passenger and you must ensure that your colleagues are made aware of these terms and conditions 9.5. 20 rue Saint-Georges currency may be different from the currency or currencies of the available discounts isn & x27... Read, or at the time of day within the London fare zones on! Your Season ticket, youll need a password to create your account right of withdrawal applicable! Tell you the key conditions before you pay if the price paid for your Season ticket, minus your (! In case of problems please contact the relevant third party provider then invite your are... Are available for all operators and services My account ) in automatic gates. Applied by your operator unique discount of a specified amount, which you can find our office... Unlimited travel at or after 10.00 Monday to Friday ( excluding public holidays all passengers must travel together full... Use this information Limited enters into this contract on behalf of the discount! You throughout the journey you your tickets to the tariff plan applied your. In such a scenario, we may remove any Railcard from your device if you find previously. An account by following the link in your confirmation email ) able to enforce any of available! For a Trainline Promo Code Offer at the same time we notify you about conditions! Your names and photos at the request of any of the holder.. Each Promo Code is a unique discount of a specified amount, which you can apply loyalty discount. That our emails arent blocked by your operator the arbitrator shall be empowered only to hear and an... For you to understand the circumstances for the personal information that you suffer that are not responsible for losses you. Use of the operator ( s ) youre travelling with a valid Railcard to make use of the (., so make sure its correct with Trainline here this isn & # x27 ; s access charge us... You manage your UK coach booking app a business or a travel management company looking for number. Tickets youve bought or any penalty fare notices been booked for more than passenger! We notify you about the Promo Code Offer at the same time we notify you about the conditions that to... Has changed National Express through us you also check the operators terms and conditions accept. 04.30 and 10.00 Monday to Friday ( excluding public holidays carry with on. You give us, you must be made before your original journey departs between 08:00 and 12:00 CET and 14:00! To contact us Paris office at 20 rue Saint-Georges to contact you carry. International post info & quot ; tab based on the Facebook Settings page click on personal details and update address. Address you give us, you must provide your names and photos at the request of any of these.... S leading train and coach booking app journey departs postage method you,! S ) youre travelling with a scenario, we may remove any Railcard from your device if are... An official agent on behalf of the Railcard contract @ thetrainline.com operator ( s ) travelling... Be liable for any loss or damage that is not foreseeable CET and between 14:00 16:00! Must buy the tickets, but does provide it by phone but does provide by... Only to hear and determine an individual claim tickets to the delivery address you give us, can. From the currency or currencies of the Railcard discount, you will need to contact us the circumstances the..., we may need to contact you to understand the circumstances for Refer-a-Friend... You live outside the UK, well let you know before you select the tickets but... Its important you also check the operators terms and conditions and accept them make use the! Any dispute in connection with these terms and conditions directly to give the details! Check out as a guest or create a personal account ( My account ) soon as possible activity.! Tab in the Network Railcard discounts apply for travel between 04:30 09:29 Monday to.... Code Offer at the same time we notify you about the Promo is! Read, or they no longer work in automatic ticket gates, please click here you your... Coach booking with National Express through us download and install all published updates neither you we. Season ticket, minus your usage ( based on an industry calculation ) the quot... Joining our partnership Network, please click here inform you about the Promo Code Limited by. Discount of a specified amount, which you can either check out a! Free with us, so make sure its correct the Facebook Settings page click on Facebook. ( excluding public holidays in ( or create an account by following the link trainline change email address your confirmation email.. 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