My dessert was served 3hr40min after takeoff. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. The cabin itself felt one-of-a-kind, even with a seat found on numerous other carriers. While WestJet is a close partner with Delta, it's not easy to redeem miles for flights up front. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. I have experienced better. Even design elements like the literature holder at each seat seemingly paid homage to the carrier's Calgary headquarters with a geometric design that made me think of that area's mountainous landscape. @majik I stand corrected (on my main point!). Obviously you are paid to be there, and paid to be nice to me. I was impressed by the way it was set and by the silverware and plating. Has nothing to do with the age of the aircraft. Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! And a lot of airlines keep cabins really warm. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). Meal service waaaay to long but worth the wait by the look of it. While I wasnt hungry at all given that I had dinner just a couple of hours prior, this was the perfect light breakfast. The crew on this flight was fabulously friendly. Back in the day, Lufthansa was, for you, The Best Airline In The World. Drivv powered by Courierboard can connect you to a network of top courier deivery companies in the greater Lindale area, with professional delivery drivers able to handle your same-day and custom delivery needs. As an added bonus for those with dietary restrictions, WestJet offers a gluten-free portion of their menu as well. Part of the customer experience and inflight catering team of westjet is from QR. But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! Inclusions. Our points-obsessed staff uses a plethora of credit cards on a daily basis. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. It turns out that they were transitioning to being . Additionally, as others have said, when they are there, you have a choice to use them or not. Canadian service in general is very slow,its not just Westjet. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. (Take the drink order on the ground, prepare the glasses, take the meal order on the ground, and start the chosen dishes cooking, etc, etc) I did it many times, AND a manual safety demonstration as well, not with the benefit of video, which creates important time on the ground/taxiing. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. I am with Ben on air nozzles. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. Schedule is subject to change without notice. Yes it was 'scripted' - but it was appreciated and an individual touch. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. Please view our advertising policy page for more information. "Similarly, no trays were used, but rather everything was placed directly on your tray. Tuesday, April 30 The food-and-beverage program was not the best I've ever had in the sky, but it wasn't too far away. They had some festivities at both ends. Still best airline, Qatar that is. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. Maybe because it was new or maybe because it felt like personal service was alive again. How did you purchase the ticket? Try our online self-serve tools and skip the wait. Seats at these fares are limited and may not be available on all flights. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. A roundtrip just from Calgary to London typically runs over $3,000. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. Cheese enchiladas. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. . Mushroom soup (for some reason the salad isn't marked Vegetarian), followed by mushroom risotto. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. The one on the left is simply a small storage compartment with a mirror, while the one to the right has the entertainment controls, headphone jacks, and USB and 110v outlets. Herb Ricotta rigatoni. I often feel overwhelmed on board airplanes when I have my phone, laptop, AirPods and over-ear headphones charging at various times and the accompanying cord disaster. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. I was tired and the cabin crew was very quiet, even the way they walked. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. Sounds just like any other service. Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. Air Canada's Signature (business) class is excellent. Shortly after we reached cruising altitude, flight attendants came around and took another drink order. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. @Janet, what a nonsense! Your feedback is important in helping us keep our community safe. A full 2hr40min after takeoff my table was set. The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. https://onemileatatime.com/westjet-787-routes/. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. I enjoyed the cappuccino, and once done with that ordered another coffee. These long haul flights and routes could be to cities in Asia, Australia and Europe. Ive flown it on another airline that shall remain nameless. WS was the refresher I needed. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. As a OW Emerald I feel my status means nothing with AA and the service is rough. The one downside to the cabin being so intimate is that theres a single bathroom for the 16 business class passengers, which is also shared with the cockpit. Especially an airline that previously didn't have business class. The good news is that the business class cabin feels cozy. Theres also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. is comparable to Spirit or Southwest in USA, not SQ, QR or AC. They offered proper dine on demand, the selection was good, and the quality was top notch. To finish off the meal I decided to order an ice wine, simply since thats not often something you see offered on a flight. The exception is, as you say an overnight flight where sleep is more important. can take quite a while. Neither is this North American Airlines sleazy PR as suggested previously. Westjet isn't comparable to SQ, QR Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. Same country? I have a home in Nova Scotia where sadly, WestJet's transatlantic services to London and Paris have been cancelled due to the grounding of the Max 8's (along with Air Canada's Max 8 service to London), so for the time being Europe-bound passengers are being routed through Toronto or Montreal, which is a pain. There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. And openly speaking AC has a stunning business class product, especially out of Toronto with Signature Suites. Seems like a great product. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Does it really sound like a teething problem? It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. So where's the 'on demand' in that? Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. Good review and a very important part about service times. I am amazed you didn't get it, Lucky! There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to @ Mark Im going to split up service into two parts, because yes, there is a catch. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. By the way, I thought the menu looked really, really good. It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. This looks very promising. WestJet: Best Business Class seat in the air - See 16,866 traveler reviews, 1,313 candid photos, and great deals for WestJet, at Tripadvisor. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. Review: WestJet Calgary to London Business Class. You are also given your choice of beverages, including carbonated drinks, juices, water, coffee, and tea. That tourist airport disaster is where I fear Mint will also end up. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. Again, for an airline that had only begun offering a true business-class product a few months before I flew, the service was excellent. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. Food service was excellent but interestingly, equally slow. I'm a fan of this seat type, so I really was a fan of this extra-stylish version. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. their business class options include: first class, business class, and economy class. Please advise. Most helpful comments ( as chosen by the OMAAT community ). I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. I was served my first drink 1hr25min after takeoff. 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